Mental Health

Getting advice

Thrive Model category	Service / Resource name	Description and Information	How to access	Age Group
Getting Advice	Self-harm Guidance	Durham’s Self-Harm Guidance for Professionals working with children and young people is for practitioners who support children and young people who self-harm or express thoughts about this or about suicide.	Self harm Guidance.pdf	0-18
Getting Advice	Childline	Telephone support line with access to 1-2-1 counsellor chat and an online resource providing information, advice and guidance including tips and techniques to help make young people feel more in control.	Childline T: 0800 11 11	0-18
Getting Advice	Special Educational Needs Disability (SEND) local offer	A summary of strategic and operational education activity in the area of social, emotional and mental health.	SEND Local Offer	0-18
Getting Advice	Families Information Service (FIS)	A free information service for families of children and young people ages 0–20.	Families Information Service	0-20
Getting Advice	Recovery College Online	Providing a range of online educational courses and resources to people with experience of mental illness, from service users to their family, friends and staff.	Recovery College Online	0-18
Getting Advice	Anna Freud Centre for Children and Young People	Resources for children, young people, parents/carers/practitioners in relation to mental health and wellbeing.	Anna Freud	0-18
Getting Advice	Young Minds	Help and support for children, young people, parents/carers and professionals in relation to young people’s mental health.	Young Minds	0-18
Getting Advice	MindEd	MindEd is a free educational resource on children and young people’s mental health for all adults.	Minded	0-18
Getting Advice	Headspace	Online resource that supports with a range of issues including stress, sleep and anxiety.	Headspace	0-18
Getting Advice	North East Counselling Services	North East Counselling Service are a Community Interest Company set up by carers offering access to counselling services.	North East Counselling Services	0-18
Getting Advice	Kooth	XenZone is a provider of online mental health services for children, young people and adults. Kooth, from XenZone, is an online counselling and emotional well-being platform for children and young people, accessible through mobile, tablet and desktop and is free to children and young people living in County Durham.	Kooth	0-18
Getting Advice	Durham Educational Psychology Service	All County Durham Schools have a link Educational Psychologist (EP) who can advise where there are concerns about the mental health and resilience of a child or young person.	school’s link Educational Psychologist (EP): E:epsdurham@durham.gov.uk T: 03000 263 333	0-18
Getting Advice	Mental Health County and Locality Networks	These forums have been established to bring together services, schools and colleges to share good practice, raise awareness of local support, problem solve, practice constraints, and provide professional development support. They meet on a termly basis.	info@investinginchildren.net T: 0191 307 7030	0-18
Getting Advice	Youth Aware of Mental Health (YAM)	Resilience programme offered to all schools in the County for Year 9 pupils.	To request Youth Aware of Mental Health (YAM) is delivered in your school: E:epsdurham@durham.gov.uk T: 03000 267 800	13-14
Getting Advice	Mind	Mind provide information and support for those living with or supporting someone with a mental health problem. They have information on conditions, treatment options, advice on support and services and tips for everyday living.	Mind	18+
Getting Advice	Durham Locate	Durham Locate is the place to find information about adult care and support in County Durham. There is a search facility to enable users to find information about leisure and community activities, products and services to help at home, to help people stay healthy, and enable them to live their life the way they want.	Durham Locate	All
Getting Advice	Rethink Mental Illness	Provide advice and information including about living with mental illness and rights and restrictions. They also provide advice and information for carers and a range of advocacy services.	Rethink	18+
Getting Advice	Durham Crees	The CREE is a range of projects set up to help reduce social isolation. Based on the ‘Men’s Sheds’ idea, there are also groups set up for women and young people.	Durham Cree	18+
Getting Advice	Sane	A national charity providing information and emotional support to anyone effected by mental illness. Open 4.30pm – 10.30pm daily.	Sane T: 0300 304 7000	18+
Getting Advice	National Autism Society	A national charity offering support and guidance about autism.	National Autism Society T: 0808 808 8000	18+
Getting Advice	Anxiety UK	Support for those living with anxiety-based depression by providing information, support and understanding.	Anxiety UK E: support@anxietyuk.org.uk T: 08444 775 774	18+
Getting Advice	Cruse	Provides people who have recently lost a loved one with information and support on grief and legal matters.	Cruse T: 08088 081 677	18+
Getting Advice	Staying Safe	Provides people with compassion, kindness and easy ways to help keep people safer from thoughts of harm and suicide, seek support and discover hope of recovery through powerful videos from people with personal experience.	Staying Safe	All
Getting Advice	Wellbeing and Coping	Ideas on how to create a wellbeing plan and build your own 30-3-30 approach	Wellbeing and Coping	All
Getting Advice	Emerging Minds: Co-Ray Project	A short animation has been developed by the University of Oxford’s Experimental Psychology and Psychiatry Department. It is aimed at young people aged 11 – 16 years to address any barriers they may have in seeking mental health support.	BBC Bitesize	11 - 16 years

Getting help

Thrive Model category	Service / Resource name	Description and Information	How to access	Age Group
Getting Help	Child & Adolescent Mental Health Service (CAMHS) Single Point of Access (SPA)	The SPA offers a range of therapeutic services for children, young people and their families who experience moderate to severe emotional/mental health problems, including direct and indirect clinical work through consultation and training.	tewv.camhscountydurhamdarlington@nhs.net T: 0300 123 9296.	0-18
Getting Help	Resilience Nurses	Emotional Health & Resilience Team (EHRT) This is a skill mixed County Durham wide Team who offer early intervention and prevention support to children, young people, families (CYP&F), schools and other partner agencies. The team consist of emotional resilience nurses, practitioner and child psychological wellbeing practitioners, they offer: Advice / support to schools and other professionals Advice/support to Parents about their child Group Sessions in school / 1:1 intervention with CYP We are involved in the delivery of the Youth Awareness Mental Health Programme (YAM) – In Schools	hdft.0-25ehrt@nhs.net T: 03000 263532	5-19 years
Getting Help	DCC Family Hubs	Each DCC Family Hub offers a range of group-based interventions for young people that aim to improve emotional wellbeing, confidence and self-esteem; these are often based on ‘chill skills’.	DCC Family Hubs	0-18
Getting Help	Local Offer	Our Local Offer information has been developed to allow parents, carers and young people see more clearly what services are available locally to meet their educational needs and/or disabilities from birth to the age of 25.	A wider range of support is available including assessment and consultation packages, intervention support, research and development work, and professional development support. Local Offer	0-18
Getting Help	Durham Educational Psychology Service	All County Durham Schools have a link Educational Psychologist (EP) and almost all access extended services including consultation, assessment, intervention and training relating to the mental health and resilience of a child or young person.	To contact the school’s link Educational Psychologist (EP) epsdurham@durham.gov.uk T: 03000 263 333	4-18 years
Getting Help	Durham Resilience Programme (DRP)	This programme is offered to all schools in County Durham on a rolling programme. DRP supports schools to develop their understanding of resilience and wellbeing – as relating to both C&YP and staff – and helps them to develop and implement a local response within their school and community contexts. Support is provided over a 12-month period and includes training workshops, support to complete an audit, focus group work with children and young people, access to advice in relation to areas of interest or need, and support to review impact of actions taken.	epsdurham@durham.gov.uk T: 03000 263 333	0-18
Getting Help	Young Adult Support Café - Waddington Street Durham and Newton Aycliffe	Young Adult Support Café (YASC) is an informal emotional wellbeing peer support weekly drop in session which supports young adults aged 16-21 transition from Children’s to Adults Services.	info@investinginchildren.net 0191 307 7030	16-21 years
Getting Help	The Jigsaw Project - St Cuthbert’s Bereavement Service	A counselling service for children and young people who have experienced grief, loss and bereavement. We offer support around life-limiting illnesses and palliative care, unexpected or sudden death including suicide, road traffic accidents and murder.	The Jigsaw Project thejigsawproject@stcuthbertshospice.com 0191 374 6183	0-18
Getting Help	Humankind LGBTQI+ Health and Wellbeing Service	The health and wellbeing service offer LGBTQI+ young people access to sexual health services, social groups, family support, 1-1 support and training and awareness raising sessions for other organisations.	Humankind 01325 731 160	0-18
Getting Help	Talking Changes	Talking changes offers free and confidential talking therapies and counselling to those who are: Aged 16 or over Live in County Durham or Darlington Experiencing a common mental health problem such as; depression, generalized anxiety, specific phobias, panic, obsessive compulsive disorder or post-traumatic stress disorder for example. Not already accessing adult mental health service	Talking Changes can be accessed through a self-referral or by your GP. Talking Changes	16+
Getting Help	Durham County Voluntary and Community Sector (VCS) Alliance	The overall aim of the Voluntary and Community Sector (VCS) Alliance is to improve outcomes for vulnerable children, young people and their families by further developing the links between Durham County Council’s Children’s and Young Peoples Services and the Voluntary and Community Sector.VCS Alliance workers link with the local VCS organisations and enable families to participate in activities and support services within their own area.	vcsalliance@durham.gov.uk	0-18
Getting Help	Waddington Street Durham	Provide a wide range of informal educational activities and support services for those who are over 18.	Waddington Centre	18+
Getting Help	Durham Safeguarding Adults Interagency Partnership	The website includes information for the public and links to a number of resources for practitioners, including what to do when it is suspected that an adult with care and support needs is a victim of abuse. The Safeguarding Adults policy and procedure can also be accessed via the website.	Safeguarding Durham Adults	18+
Getting Help	Rethink Mental Illness	Provide a range of advocacy services for adults.	Rethink	18+
Getting Help	Samaritans	Step by Step is a Samaritans service that provides practical support to help schools prepare for and recover from a suspected or attempted suicide. Samaritans’ Step by Step service is here to support organisations working with young people so that they can respond effectively following the suspected or attempted suicide of someone from within their community; taking practical steps to reduce the risk of further deaths in the area. Samaritans can provide materials for parents and school staff, but would not work directly with students unless as part of the Samaritans’ Step by Step service.	Samaritans - Step by Step	School Age
Getting Help	If U Care Share	Bespoke Emotional and Mental Health sessions for all ages ranging from Reception age up to University Students which include personal experience of lived suicide loss by the trainer for older secondary school students and above. Secondary School workshops have already taken place with Park View and Hermitage Academies.	If U Care Share - PrimarEAMH programme	Reception - University

Getting more help

Thrive Model category	Service / Resource name	Description and Information	How to access	Age Group
Getting More Help	The Full Circle	Those eligible: • Children and young people who are Looked After by Durham County Council and young people who are care leavers. • Children in Need including those with a mild learning disability and children who are subject to a Child Protection Plan, provided they are now in a safe, supportive environment. • Adopted children and children subject to a Special Guardianship Order who may be eligible for Adoption Support Funding (i.e. previously Looked After). • The child/young person must be allocated to a Social Work team or the One Point Service (for adopted or SGO families) therefore should be signposted to First Contact if they have come via any other route (e.g. telephone call to the Adoption team).	FullCircleAdmin@Durham.gov.uk
Getting More Help	Talking Changes	Talking changes offers free and confidential talking therapies and counselling through a progressive model of care to those who are: - Aged 16 or over. - Live in County Durham or Darlington. - Experiencing a common mental health problem such as; depression, generalized anxiety, specific phobias, panic, obsessive compulsive disorder or post-traumatic stress disorder for example. - Not already accessing adult mental health service.	Talking Changes	18+
Getting More Help	Access to Secondary Mental Health Services for 18+	TEWV and DCC provide integrated community mental health services on behalf of both organisations. The Access service is available via a GP referral, self-referral or via Social Care Direct. The access service will act as triage and signpost to the relevant services.	Access to the service is via a GP referral or Self-referral. NHS Social Care Direct	18+
Getting More Help	Early Intervention/psychosis and Community Intervention teams	Both services are accessed using the Access service unless a referral is received via inpatient services.	0191 333 6011 TEWV	18+
Getting More Help	Social Care Direct	Social Care Direct is the access point for adults into Durham County Council Adult and Health Services. They take referrals for Care Act assessments and offer information and advice to help people live as independently as they can.	Social Care Direct	18+

Getting risk support

Thrive Model category	Service / Resource name	Description and Information	How to access	Age Group
Getting Risk Support	CAHMS Crisis Team	The Durham and Darlington CAMHS crisis and liaison team provide mental health support to young people (up to the age of 18) who are experiencing a crisis with their mental health. A team of qualified mental health nurses cover the whole of County Durham and Darlington, providing a 24 hour service 7 days a week, 365 days per year.	NHS 111 Option 2	0-18 Years
Getting Risk Support	Specialist Eating Disorders Team	Specialist eating disorder service for young people up to the age of 18 who have difficulties with eating and weight. This service provides specialised multi-disciplinary assessment, treatment and evaluation for young people and their families and the team includes: Doctors Psychologist Mental health nurses Mental health practitioners Dietitians	CAHMS Single Point of Access Tel: 03001 239 296	0-18 Years
Getting Risk Support	Children’s Services First Contact	If you are worried about a risk of significant harm to a child or young person it is essential that you share your concerns by contacting First Contact.	Children's Services First Contact 03000 267 979	0-18 Years
Getting Risk Support	Safeguarding adults	Where there is a concern that an adult with care and support needs may have been a victim of abuse a safeguarding referral should be made to Social Care Direct. An investigation of the circumstances will then take place, often involving a number of agencies. Where there is an immediate risk to the person’s safety the police should be contacted.	Social Care Direct 03000 267 979	16+
Getting Risk Support	TEWV Crisis Resolution and Intensive Home Treatment	The service provides specialist assessment for people aged 16 years and older who need urgent mental health care.	NHS 111 Option 2	16+
Getting Risk Support	Mental Health Act Assessments	The Mental Health Act is the main piece of legislation that covers the assessment, treatment and rights of people with a mental health disorder. An assessment may be appropriate for people who need urgent assessment and treatment and are at risk of harm to themselves or others, where they may need to be detained in hospital.	Social Care Direct	18+